About QuickBooks Online

QuickBooks Online is a cloud based financial management software. Its designed to slash the time you spend managing your business finances, by helping you with tasks such as:

  • Creating estimates and invoices
  • Tracking sales and cash flow
  • Managing your customers and suppliers
  • Monitoring your tax and making tax return much easier
  • Monitoring your tax and making tax return much easier
  • Planning ahead and budgeting

Being a true cloud solution, there’s no need to install any software. You access QuickBooks Online straight from your internet browser on any computer or web enabled device whenever, wherever.

Recommended system requirements

Windows PC: 1 GHz computer with 256 MB of RAM running Windows XP or later
Apple Mac: Intel-based Mac running OS X 10.5 or later
Latest version of Internet Explorer, Firefox, Google Chrome or Safari for Mac
High-speed internet connection (DSL, cable, T1)
Note: QuickBooks is not supported on Linux, including Ubuntu and Fedora

Internet Connection
QuickBooks Online works best with a fast broadband Internet connection.

Which QuickBooks Online plan is right for me and what is the monthly subscription cost?

Absolutely! QuickBooks Online is a full Cloud solution that can be used on any compatible browser on any computer (PC or Mac), and mobile device.

QuickBooks Online can be accessed from any web enabled mobile device with a web browser. The experience is optimised on any iOS device (iPad, iPhone or iPod Touch) and Android tablet or Smartphone with the QuickBooks Online App.

You will need an internet connection to access QuickBooks Online.

Yes. One of the many benefits of cloud based software is that you’re always on the latest version. Updates happen automatically and won’t affect your data in the slightest. If the software has been updated, you’ll see a message when you log in.

Getting Started

There’s a 30 day free trial period. Just enter your name, email address and choose a password and you’re good to go – we don’t ask for your any payment details for trial.

How do I subscribe if I decide that QuickBooks Online is right for me?

Getting started is easy. With some very basic information about your business QuickBooks Online will gather information from over 500,000 businesses around the globe and Australia will automatically configure your QuickBooks Online file. You can always customise and update your setting as you go.

We accept all major credit and debit cards – Visa, MasterCard and AMEX.

No, subscriptions are charged on a monthly basis.

If you cancel within your free 30 day trial period, you won’t be charged anything. If you’re a paying subscriber and you cancel your subscription to QuickBooks Online Service for any reason, Intuit is unable to provide you with a pro-rata refund for the rest of the month that you paid for up front. You will continue to get the QuickBooks Online Service for the remainder of the month you paid for which is when the cancellation of the subscription is made effective and when you will no longer have access to the service.

We do not provide on-site support directly. We have a friendly and knowledgeable support team that is here to help you along the way.

It’s really easy to cancel within your software with a few clicks of your mouse.

When you sign up for the first time we’ll create a QuickBooks Online user account, using the same login you can create as many company files as you need using the same email address. Just select ‘already have an Intuit user ID’ from after choosing your plan.

Depending on what QuickBooks Online plan you’re using, you can have up to five users accessing the same company file simultaneously. You can also invite your accountant to access your company file.

You can import and export the following lists to and from MS Excel or CSV file:

  • Customers
  • Suppliers
  • Products and services
  • Chart of accounts

Plus you can export reports to MS Excel.

QuickBooks Online has a range of included support options:

  • In-software help
  • Extensive Knowledgebase
  • Community forum where you can connect with other QuickBooks Online users
  • Email and one of our support specialists will get back you within one business
  • LiveChat with our team of support specialist

No, QuickBooks Online does not offer any discounts right now.

Data and Security

Intuit takes security very seriously and ensures your data is secured and available to you.

If you decide to cancel during the free 30 day trial, we’ll delete all traces of your data from our servers immediately. When it’s gone, it’s gone – so before you cancel, make sure you’ve saved all the reports you want to keep.

If you’re a paying QuickBooks Online subscriber, after you cancel we’ll give you read-only access to all your data. This will last for 365 days, after which we’ll delete all your data from our servers.

QuickBooks online allows you to export the following lists to MS Excel with one click of your mouse:

  • Chart of accounts
  • Customers and suppliers
  • Products and services
  • Employees 

You can also export any QuickBooks Online report to MS Excel.

Account Settings

Click ‘Can’t access your account?’
Select I forgot my user ID and enter the email addresses you used when you signed up for QuickBooks Online.
We will send you an email informing you of your user ID

Product Features

Here are a few commonly used reports: Profit & Loss, Balance Sheet, General Ledger, Trial Balance, Statement of Cash Flows, and Transaction List.

No, you can upload up to one company logo per company file.

Return and Refund Policy

Intuit offers a 60-day money back guarantee for TurboTax and QuickBooks desktop software, if for any reason you need to refund the software. This policy does not apply to any ProSeries products, Intuit resource guides, education/lab packs, and bulk software orders.* If you are not completely satisfied with your Intuit products, please return them for a full refund (excludes shipping and handling).

* Policy for ProSeries, Education Packs, Resource Guides, and Bulk Software Orders:

ProSeries Products

ProSeries offers a 30-day money back guarantee to new customers and existing customers who purchase Software products different from those purchased previously. Such Software products may be returned for a full refund of the purchase price or may be exchanged for other ProSeries product(s) of equal value until such Software products are available online. If you need to return any ProSeries product(s), please call ProSeries Customer Service for a Return Merchandise Authorization number (RMA) and product return instructions.

Education/Lab Packs:

There is no 60-day money back guarantee for Lab Pack purchases. You may return education/lab packs only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Lab packs may be exchanged if the wrong platform was ordered/received.

Instructor’s Resource Guides:

There is no 60-day money back guarantee for Resource Guide purchases. You may return resource guides only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Resource guides may be exchanged if the wrong item was ordered/received.

Bulk Software Orders:

Bulk software orders are orders of twenty or more individual TurboTax products. There is no 60-day money back guarantee for bulk software purchases.

For direct orders: If the product is purchased directly from Intuit through the Web, mail, or over the phone, you have 60 days from the product’s physical ship date to be eligible for a refund under the satisfaction guarantee. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund.

Exceptions for QuickBooks Pro, Premier, and Enterprise Solution software:

You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. However, your license will be deactivated and you will no longer be able to use the product. Refunds for products purchased directly from Intuit can be requested via the web. If your product is not eligible for a refund via the web,to request a refund. Please note: You must locate the product license number on the CD sleeve and provide this to the agent upon request.

For retail purchases: If the product was purchased from a retail outlet and the retailer will not accept the product return, you must return the product to Intuit within 60 days from the purchase date to be eligible for a refund under the satisfaction guarantee. Include a copy of the retail purchase receipt in order to be eligible for a refund.

For direct order and retail purchases: Except for certain QuickBooks products listed above, you must return the product to Intuit’s Returns Department postmarked within 60 days of the shipment or retail purchase date in order to eligible for a refund. All physical components of the product must be included with the return. This includes the manual, CD-ROM, disk(s), a copy of the packing slip if the product was ordered directly from Intuit or a copy of the receipt if purchased at retail. Intuit recommends that the return be shipped via a traceable method. If returning the products by U.S. Postal Service, please use either registered mail, certified, or return receipt mail. Intuit is not responsible for lost mail that is not received or products damaged during return shipment. Shipping fees for the initial order and the product return will not be reimbursed.

You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. You will be required to uninstall and remove the application from your computer. Since there is no physical product shipped, you are not required to send anything back to the Returns Department.

Refunds for electronically delivered QuickBooks products can be requested via the web. Your license will be deactivated and you will no longer be able to use the product. If your QuickBooks product is not eligible for a refund via the web, contact the QuickBooks customer service department For refunds on all other downloadable software,