12 Jan, 2024
How to Resolve QuickBooks Error 12031

How to Resolve QuickBooks Error 12031

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QuickBooks Error 12031 is a common connectivity issue that occurs when updating QuickBooks or when trying to access a QuickBooks payroll service. This error is related to the internet connection settings on your computer, and it can prevent QuickBooks from connecting to the server. Here’s a step-by-step guide to help you resolve QuickBooks Error 12031:

Step 1: Check your Internet Connection

  • Make sure your internet connection is reliable and functioning correctly. If you’re using a wired connection, check the cables and make sure they are securely connected. If you’re using a wireless connection, ensure that you have a strong and stable signal.

Step 2: Install the most recent version of QuickBooks

  • Open QuickBooks and go to the “Help” menu.
  • Select “Update QuickBooks.”
  • Click on the “Update Now” tab.
  • Mark the “Reset Update” checkbox to clear all previous update downloads.
  • To begin the updating process, click the “Get Updates” button.

Step 3: Configure Your Internet Explorer Settings

QuickBooks connects to the internet using the Internet Explorer settings. Verify that the settings for Internet Explorer are set up properly.

  • Open Internet Explorer.
  • Go to the “Gear” icon (top-right corner) and select “Internet Options.”
  • Navigate to the “Advanced” tab.
  • Scroll down to the “Security” section and ensure that the SSL 2.0 and SSL 3.0 options are checked.
  • Click “Apply” and then “OK” to save the changes.

Step 4: Update SSL Settings

  • Open Internet Explorer.
  • Go to the “Gear” icon (top-right corner) and select “Internet Options.”
  • Navigate to the “Advanced” tab.
  • Scroll down to the “Security” section.
  • Uncheck the “Use SSL 2.0” and “Use SSL 3.0” options.
  • Check the “Use TLS 1.0,” “Use TLS 1.1,” and “Use TLS 1.2” options.
  • Click “Apply” and then “OK” to save the changes.

Step 5: Configure Firewall and Security Software

  • Sometimes, firewall or security software can block QuickBooks from accessing the internet. Configure your firewall settings to allow QuickBooks through.

Step 6: Reconfigure QuickBooks Connection Settings

  • Open QuickBooks and go to the “Help” menu.
  • Select “Internet Connection Setup.”
  • Select the choice “Use my computer’s Internet connection settings to establish a connection when this application accesses the internet.”
  • Click “Next” and then “Done.”

Step 7: Perform a Clean Install of QuickBooks

  • Uninstall and then reinstall QuickBooks using a clean install to ensure that there are no corrupted files causing the error.
  • These steps should help you resolve QuickBooks Error 12031. If the issue persists, you may want to consult the official QuickBooks support or seek assistance from a qualified IT professional.

Conclusion:

Resolving QuickBooks Error 12031 involves troubleshooting your internet connection, updating QuickBooks, configuring browser settings, and adjusting firewall configurations. By following the step-by-step guide provided, you should be able to address the connectivity issues and ensure smooth functioning of QuickBooks. If the problem persists after completing these steps, it is recommended to contact QuickBooks support or consult with a qualified IT professional for further assistance.

Ask for expert help! 

Coming towards the end of this post, we hope that the information provided above will prove helpful in resolving the . If the error persists or if you encounter challenges while applying the suggested fixes, it’s advisable not to spend too much time attempting further solutions. Data damage problems can be sensitive, and attempting trial-and-error methods might lead to severe data loss.

Feel welcome to reach out to our professionals at Number. Our QuickBooks error support team is available 24/7 to assist you in resolving the issue without causing additional complications.

Frequently Asked Questions (FAQs):

What causes QuickBooks Error 12031?

QuickBooks Error 12031 is primarily caused by issues related to the internet connection, firewall settings, or problems with SSL and TLS configurations. It often occurs during QuickBooks updates or when accessing payroll services.

Can I resolve QuickBooks Error 12031 on my own?

Yes, you can attempt to resolve QuickBooks Error 12031 on your own by following the provided step-by-step guide. The troubleshooting steps cover common issues related to internet connectivity and software configurations. However, if you are unsure or the problem persists, seeking assistance from QuickBooks support or an IT professional is recommended.

Do I need to update QuickBooks to fix Error 12031?

Updating QuickBooks to the latest release is one of the recommended steps to resolve Error 12031. Updates frequently come with patches for bugs and enhancements that might help with connectivity problems. Ensure you follow the outlined procedure in the guide to update QuickBooks.

What if the error persists after following the steps?

 If QuickBooks Error 12031 persists after completing the troubleshooting steps, it is advisable to contact QuickBooks support for specialized assistance. Additionally, consulting with an IT professional can help identify and address any underlying issues that may be causing the error.

2 thoughts on “How to Resolve QuickBooks Error 12031 

  • QuickBooks Error 119 connecting to the bank  - Rightbooksllc

    January 13, 2024
    Reply

    […] QuickBooks Error 12031 is a common connectivity issue that occurs when updating QuickBooks or when trying to access a QuickBooks payroll service. This error is related to the internet connection settings on your computer, and it can prevent QuickBooks from connecting to the server. Here’s a step-by-step guide to help you resolve QuickBooks Error 12031: […]

  • How to Resolve QuickBooks Error 15243: Step-by-Step Guide - Rightbooksllc

    January 15, 2024
    Reply

    […] QuickBooks Error 12031 is a common connectivity issue that occurs when updating QuickBooks or when trying to access a QuickBooks payroll service. This error is related to the internet connection settings on your computer, and it can prevent QuickBooks from connecting to the server. Here’s a step-by-step guide to help you resolve QuickBooks Error 12031: […]

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